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Hayri Can Akyel

    • Core Concepts in Information Technologies
    • Software Development Lifecycle
    • Agile Methodology
    • The Birth of DevOps Engineering
    • IT Operational Support 101
      • 1.1 ServiceNow Basics
      • 1.2 How to Navigate in ServiceNow
      • 1.3 How to Create a New ServiceNow Ticket
      • 1.4 How to Work on a ServiceNow Ticket
      • 1.5 How to Track the SLA of a ServiceNow Ticket
      • 1.6 How and When to Forward a ServiceNow Ticket to a Different Assignment Group
      • 1.7 How to Resolve a ServiceNow Ticket
      • 2. Important Edge Cases in ServiceNow
      • 3. How to Tag and Filter Tickets and Generate Reports
      • 4. How to Manage Dashboards in ServiceNow
    • Why DevOps Engineering Matters to U.S. Economic, Cybersecurity, and Workforce Interests

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