This section is dedicated to the most undermined area in Information Technologies, which is operational support. It corresponds to the efforts of an organization where the dedicated IT Support Team collaborates with other IT teams and various different departments to work on IT incidents that emerges within the domain; mitigates the issue and maintains the back-end systems. Such teams must also apply the relevant DevOps and cybersecurity practices in order to ensure the quality, reliability and security of the IT systems in question.
In order to specialize on IT operational support, one needs to utilize the most commonly used operations management tool, ServiceNow, thoroughly. Please check the sub-pages in order to specialize on this tool and field.